Suffolk County Executive Steve Bellone today announced theSuffolk311 Facebook page is now live, assisting residents with their questions, inquires, and service requests. In addition to the Facebook page, the 311 system will also include a website, mobile application, and additional social media platforms for residents to choose from a variety of methods to engage with 311 and monitor progress on their requests.
“As we continue to grow our 311 system, it is important for our residents to have on the go access available at their fingertips,” said County Executive Bellone. “The Facebook page is just the latest addition, and we will continue to add new departments, social media platforms and a website so our residents have a variety of options to choose from.”
Residents will be able to message the Suffolk311 Facebook page and have their questions answered anytime between 9:00 AM to 4:30 PM Monday through Friday. If residents need immediate assistance with a non-emergency related matters, they are directed to dial 311 or 631-853-6311.
The 311 system is currently configured to directly accept, route and report on service requests for Constituent Affairs, Public Works and Social Services. Over the coming months, there will be additional Departmental linkages to the system.
Suffolk311 will dramatically improve residents’ interactions and overall experience with county government. In addition to connecting residents to the government that serves them, the system is a premier management tool, which will help officials to better allocate resources and taxpayer dollars. The system will capture critical details on each call, question, or request, allowing the county to gather valuable insight into the issues communities across the county are facing in real-time.
The Suffolk311 system will also improve public safety by reducing the burden on 911 county emergency call centers that receive tens of thousands of non-emergency calls each year. This will allow emergency call centers to be better positioned to respond to true emergencies.